Customer Care Representative

At Concilaic we are looking for an experienced Customer Care Representative to help us keep growing worldwide. If you’re dedicated and ambitious, Conciliac is an excellent place to grow your career.

Responsibilities:

• Establish frequent contact with our customers and recommend uses or our platform and how they benefit their company.
• Answer any questions the customer may have about available products and services or features.
• Establish new customer accounts, recording account information on written forms or digitally.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
• Select appropriate responses to customer issues and work quickly to resolve them.
• Refer advanced cases to IT or management (depending on the case) for resolution, providing background information as necessary.
• Maintain and regularly update financial account information using our CRM
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

Requirements:

• Call center or customer service experience in B2B business.
• Willingness to participate in trainings.
• Excellent communication skills and an empathetic manner.
• Dedication to customer satisfaction.
• Knowledge of computer software and office systems like Pipedrive, Monday, Teams, Zendesk.
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.

Will be a great plus:

• Power BI or similar.
• Seek of improvements based on analysis.
• Familiarity with Conciliac Platform.

Benefits:

• Flexible schedule
• Competitive compensation
• Financial and professional growth
• Great management with no bureaucracy
• Annual bonus based on performance
• Referral program (extra bonus)
• Language training