Customer Care Representative

At Conciliac, we are looking for an experienced Customer Care Representative to help us continue our growth worldwide. If you are a dedicated and ambitious individual, Conciliac is an excellent place to develop your career.

Responsibilities:

• Set up new customer accounts, recording account information on written forms or digitally.
• Establish frequent contact with our customers to recommend uses of our platform and how they can benefit their company.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem and work quickly to resolve them.
• Answer any questions the customer may have about available products, services, or features.
• Escalate advanced cases to IT or management (as appropriate) for resolution, providing background information as necessary.
• Maintain and regularly update financial account information using our CRM.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

Requirements:

• Call center or customer service experience in B2B
• Fluent English (written and spoken) at a professional level (bilingual a plus).
• Willingness to participate in trainings.
• Excellent communication skills and an empathetic demeanor.
• Dedication to customer satisfaction.
• Knowledge of computer software and office systems like Pipedrive, Monday.com, Teams, and Zendesk.
• Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer.
• Customer-focused with a results-oriented mindset.

Plusses:

• Power BI or similar experience.
• Drive for improvement based on analysis.
• Familiarity with the Conciliac Platform.

Benefits:

• Flexible Schedule (hybrid model – work from home and office)
• Competitive compensation
• Financial and professional growth
• Great management with no bureaucracy
• Annual bonus based on performance
• Referral program (extra bonus)
• Language training