At Conciliac, we are looking for an experienced Customer Care Representative to help us continue our growth worldwide. If you are a dedicated and ambitious individual, Conciliac is an excellent place to develop your career.


  • Set up new customer accounts, recording account information on written forms or digitally.
  • Establish frequent contact with our customers to recommend uses of our platform and how they can benefit their company.
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem and work quickly to resolve them.
  • Answer any questions the customer may have about available products, services, or features.
  • Escalate advanced cases to IT or management (as appropriate) for resolution, providing background information as necessary.
  • Maintain and regularly update financial account information using our CRM.
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services.



  • Call center or customer service experience in B2B
  • Fluent English (written and spoken) at a professional level (bilingual a plus).
  • Willingness to participate in trainings.
  • Excellent communication skills and an empathetic demeanor.
  • Dedication to customer satisfaction.
  • Knowledge of computer software and office systems like Pipedrive,, Teams, and Zendesk.
  • Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer.
  • Customer-focused with a results-oriented mindset.



  • Power BI or similar experience.
  • Drive for improvement based on analysis.
  • Familiarity with the Conciliac Platform.



  • Flexible Schedule (hybrid model – work from home and office)
  • Competitive compensation
  • Financial and professional growth
  • Great management with no bureaucracy
  • Annual bonus based on performance
  • Referral program (extra bonus)
  • Language training

Job position

Customer Care Representative

Work area

Customer Care


Buenos Aires, Argentina


2 years of experience


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