At Conciliac, we are looking for an experienced Customer Care Representative to help us continue our growth worldwide. If you are a dedicated and ambitious individual, Conciliac is an excellent place to develop your career.
Responsibilities:
- Set up new customer accounts, recording account information on written forms or digitally.
- Establish frequent contact with our customers to recommend uses of our platform and how they can benefit their company.
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem and work quickly to resolve them.
- Answer any questions the customer may have about available products, services, or features.
- Escalate advanced cases to IT or management (as appropriate) for resolution, providing background information as necessary.
- Maintain and regularly update financial account information using our CRM.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
Requirements:
- Call center or customer service experience in B2B
- Fluent English (written and spoken) at a professional level (bilingual a plus).
- Willingness to participate in trainings.
- Excellent communication skills and an empathetic demeanor.
- Dedication to customer satisfaction.
- Knowledge of computer software and office systems like Pipedrive, Monday.com, Teams, and Zendesk.
- Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer.
- Customer-focused with a results-oriented mindset.
Plusses:
- Power BI or similar experience.
- Drive for improvement based on analysis.
- Familiarity with the Conciliac Platform.
Benefits:
- Flexible Schedule (hybrid model – work from home and office)
- Competitive compensation
- Financial and professional growth
- Great management with no bureaucracy
- Annual bonus based on performance
- Referral program (extra bonus)
- Language training
Puesto del trabajo
Customer Care Representative
Area de trabajo
Customer Care
Lugar de trabajo
Buenos Aires, Argentina
Experiencia
2 años en puesto similar