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Electronic payment has become not only an upward trend in the last ten years, but also a distinguishing feature in the market for many industries. According to a study by the Institute of Chartered Accountants in England and Wales (ICAEW), the number of daily payments made by credit card in the

Outsourcing and Shared Services (OSS) were born from the need to lower costs and increase efficiency in organizations more than 40 years ago. However, as in many other industries, companies dedicated to OSS have had to reinvent themselves and take advantage of emerging technologies such as RPA (Robotic Process

How our industries produce, in some way, has determined the way in which we are organized as a society and relate to one another, the knowledge and technology we must have and spread, the professions and trades needed to sustain them, and lastly, the way in which we perceive

Kevin Johnson took up the reins of Starbucks in 2017. Becoming the CEO of an iconic consumer brand that serves millions of customers daily throughout the world, while succeeding the charismatic founder Howard Schultz after his two-decade reign would be a feat in and of itself. But the way

At the start of the year, it’s very tempting to try to predict what is coming in the next 12 months. After reviewing forecasts from leaders in the RPA (Robotic Process Automation) Industry, I have selected five predictions for 2020: RPA will become the YouTube for automation This phrase

In its beginnings, RPA (Robotic Process Automation) Technology was adopted to automate workflow: mainly BackOffice, such as transforming records to reports or reconciling purchases and unpaid acquisitions. What was it about those workflows that made them ideal for RPA? The fact that they were repetitive tasks that didn’t require

RPA (Robotic Process Automation) technology is in a privileged position. Thanks to its current maturity and non-invasive nature, it’s become the preferred tool to automate repetitive tasks within a wide variety of industries. It’s easy to identify its Return on Investment (ROI), and its evident benefits have made more

One of the charms of technology is its ability to dazzle us with novelties from time to time. On a personal level, we love having the latest cell phone, the latest TV screen for the living room, the latest laptop. But at a business level, this is not so

When I talk with businesspeople and finance executives about the benefits of using RPA (Robotic Process Automation) technology, I often encounter the wrong ideas about these robots. Let’s talk about the 5 most common myths around RPA: People are scared of robots taking their Jobs A survey of 1,000

I’m writing this article on a PC while I listen to music on my iPhone, and you will probably be reading it on a Mac or iPad. This is all possible thanks to the legacy of three businesspeople who made groundbreaking work in the technology industry: Steve Jobs at

One of the biggest differences in business-related technology between 20 years ago and today is that nowadays, it’s possible to implement effective solutions with significantly less investment in time, effort, and capital.  Process-digitization, 3D printing, Internet of Things (IoT), along with machines and RPA technology allows industries to better

“Our walls are the horizon. In a way, we are all Odysseus, members of a species that lost their way but discovered their greatest challenge: returning home,” said the writer Juan Villoro on March 20th, 2020, when due to COVID-19, a big part of the workforce across the world found itself

Biopharma is another industry that needs to adjust their current business models to constant regulations, while making sure Research and Development (R&D) investments become increasingly successful, and failures cost less and less. All this in a complex market, in which it’s necessary to redefine the relationships between health care

Last week we analyzed the implications of working from home from the perspective of the employee. But there’s another side to the equation: Are companies ready to have employees working remotely? A survey by CITRIX carried out in September 2019 in Latin-American countries indicates that 39% of those surveyed were

According to the website, IBISworld.com, the industry of travel agencies has maintained annual growth of 3.3% in the last 5 years, generating employment for more than 238,000 people, involving more than 62,000 businesses, and with a total income in 2019 of 41 billion dollars. Not any industry can boast these

“Work. When you grow up, you might not have a job. We have no idea what the job market will look like in 2050. It is generally agreed that machine learning and robotics will change almost every line of work – from producing yoghurt to teaching yoga. However, there

In a previous article, we analyzed the need for talent in organizations given the dramatic changes in emerging methods and technologies like RPA (Robotic Process Automation), Artificial Intelligence, and Big Data. On this occasion, I would like to discuss how companies foster talent within their organization. Today, many organizations

A few days ago, I was talking to a friend about the cost of making mistakes and not implementing controls in your processes. He explained to me that just the week before, there had been an error in the system at his job (a lending institution) that had caused